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New System FAQs

We hope these Frequently Asked Questions help you make the most of our library. To view our Encore how-to videos, please visit LBPL on YouTube or Vimeo. If you need assistance, please ask a Librarian or visit our AskNow 24/7 reference service for a response via email or live chat. How do I log in to the new system? You can log in to either Encore or the Classic Library Catalog. Both take you to the new system. See the instructions and samples below. - Username is your firstname lastname, as submitted on your library card application.
- Barcode is the number on the back of your LBPL card. All barcodes start with 23090.....etc. Be sure to enter your barcode without spaces.
- PIN is a 4 digit number that you selected when you signed up for a library card. If you know your PIN, you can change it once you're logged in. If you do not know your PIN, please visit any of our twleve LBPL locations to select a new PIN.
Encore Login Sample

Classic Library Catalog Login Sample 
Click here to see how to place a hold online!
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Will the book lists that I built on the old catalog transfer to the new system?Unfortunately, user created lists didn't transfer over. One new feature that you might like is the Reading History feature. Log in to Encore and Click on My Account. Click on the My Reading History button and then select Opt In. From there, you can see a private list of all books you've checked out at the library, from the date that you opted in. The default is off, so users have to manually opt in.
You can also create reviews, add tags, save searches, and save lists of favorite books in our new system. In addition, you can email yourself lists of books and also access our databases right from Encore.
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How can I find the Bestseller, New DVD, New Audiobook, New Music, Customer Favorites, Recommended Reading Lists and more?You can find all these lists and learn how to create your own tagged lists on our Popular Lists page, or mouse over the Library Catalog menu on the left hand side of our homepage and select Popular Lists from the pop-up menu.
We also have reading recommendation tagged lists just for Kids and Teens! You may want to check out our Reading and Literature Subject page and our Reading and Literature Bookmarks on Delicious.
Want to create a list for your book club, personal use, or school class? Learn how you can create a community tagged list by watching the video on LBPL's channel on YouTube. Let a Librarian know if you have suggestions or questions.
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How can I search the library databases right from Encore?From inside the library you can access our "Best Bets" database results from Encore without logging in. Do a keyword search in Encore, then click on the arrow under Articles & More on the right hand side of the screen. Database articles will display as they are found. Click on the More Resources link under Articles & More to search more databases with the help of Research Pro.
From outside the library, you will need to log in before you access any databases from within Encore. All you need is your username, barcode, and PIN. Do a keyword search in Encore, then click either on the arrow under Articles & More on the right-hand side to search our "Best Bets" databases OR click on the More Resources link under the Articles & More section on the right-hand side to search more databases with the help of Research Pro.
From the Classic Library Catalog, you can click on Research Pro, and search our databases. You will be asked to log in before you see the results.
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Can I see how many holds are on a particular title? How do I see where I am in line for a hold that I've placed?From Encore or the Classic Library Catalog, log in to your account. Place a hold on the title you want, then click on My Account. Your holds will be listed on your main Account/Record page. Under status, you can see what number you are in line for that particular title. For example: 3 of 4 holds. Additionally, the Classic Library Catalog will display the total number of current holds on a particular title before you place a hold.
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In the new system, I keep getting a security warning screen about secure and nonsecure information and must click yes to continue. What can I do?When you are logged into our catalog you can see that the http:// changes to https://. This tells you that it is a secure login. Our new catalog has stronger security to protect personal data. New laws require everyone, including libraries, to be more careful with personal data. Many online shopping sites now have this mixed content prompt. Internet Explorer and some other browsers display this prompt as the default security action.
1. We suggest patrons browse the catalog without being logged-in, and save all items to a cart. Then, when you want to place your holds, select your cart/list, login, and place the holds them as a group. There is a limit of 15 holds total per account.
2. You may also choose to change your browser settings so you will not be prompted by mixed content. You may change your browser settings by following these steps in your browser:
- On the top menu select Tools
- Select Internet Options
- Click on the tab named Security
- Click the button named Custom Level
- Scroll down to Miscellaneous
- Under Display mixed content select Enable (disable will not prompt anymore but you will not see book covers and other images, these images are not encrypted and come from a different vendor)
- Click OK
- You will receive a warning
- Select Yes, apply these changes
- Select OK on the internet options window
You may also consider using Firefox as an alternative to Internet Explorer.
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What are some advanced search tips for Encore?
- AND: Encore defaults to an anded search, no need to add and to your search keywords.
- PHRASE SEARCHING: Use quotes around words to find a specific phrase. Ex: “hit me with your best shot”.
- QUOTES & KEYWORDS: Use quotes and additional keyword combos to get specific results. Ex: “Help Me” Johnny Cash –Nelson to find the Johnny Cash version of the song Help Me, not the version with Willie Nelson.
- TRUNCATION/WILDCARDS: Use truncation or wildcards with the asterisk symbol (*). Ex: A search for enviro* pol* will display results on environment politics, environmental policy, etc. A search for young wom*n will display results for young women and young woman as keywords (in any order).
- JUVENILE: Add the keyword juvenile to any search to limit your results to kids/teen books.
- SHEET MUSIC: Use the sheet music facet to limit results to sheet music, after an initial keyword search. Ex: To find all Madonna sheet music, search Madonna as a keyword, then refine using the sheet music facet by clicking on sheet music under the format facet on the left. You can also do a keyword search: Madonna [music].
- PLAYAWAYS: Find digital audio books in the playaway format by adding the keyword playaway to your search. Results display as title [electronic resource].
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How can I easily save a private list of all the books and materials I've checked out from the library?
- Log in to your account by clicking on the My Account link. For help logging in, please see the instructions at the top of this page.
- Once you're logged in, click on the My Reading History button in the middle of your screen.
- Click on the Opt In button.
- A No Reading History Available message will display below the Opt In button. The next time you check out library material (books, DVDs, CDs, etc.), you will start building your reading history.
Please note: The default for library accounts is for the reading history to be off. You must opt in to activate your reading history. Your reading history is private and will only build from the point you opt in. You may delete specific records from your reading history by selecting the checkbox next to the item and clicking the Delete Marked Item button. If you change your mind later, you can always opt out and delete all items from your reading history.
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How can I create a list of books that I want to request later in Encore?
- Go to http://encore.lbpl.org
- Click the Login link in the upper right hand corner.
- Enter your name, barcode, and PIN.
- You should then see your name in the upper right hand corner, Welcome Your Name.
- Do a search for the title you want to add to your list.
- Once you've found a title, click on the Add to Cart button, just to the right of the Request It button.
- Repeat for a couple more titles, if you'd like. Don't take too long because the cart will eventually time out, but you should have enough time to add your titles.
- Once you're ready, click on the My Cart link at the upper right, right next to your name.
- You'll see the books in your cart. Over towards the right hand side of the page, below the LBPL logo, you'll see My Lists: Create New List.
- Click Create New List (the first time you make a list).
- A popup window will open. Enter a name and short description for your list. Ex: Future Reads, books to request later.
- Click OK.
- You'll get a message like this: Created new list named Future Reads with 2 records.
- You can continue to add items to your cart and add them to the same list or create a new list.
- To see the list(s) you've created, click on the My Account link on the upper right of the page.
- Click on the My Lists button.
- Your list(s) will be displayed with the number of items on the list in parenthesis next to the name of the list. Click on the list to make changes or place requests in the future.
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