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Sunday, October 21, 2018
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Account Help

To view our Encore how-to videos, please visit LBPL on YouTube or Vimeo. If you need help, please ask a Librarian.


1. How do I log on to my account? What is my PIN?

You can log in from either Encore or the Classic Library Catalog. Find the login link in the upper right hand side of the catalog.

  1. Name: Enter your firstname lastname, as listed on your library card application.
  2. Barcode: Enter the number on the back of your library card (starting with 23090). Be sure to enter your barcode without spaces.
  3. Enter your PIN: This is usually a 4 digit number that you chose when you signed up for a library card. If you know your PIN, you can change it once you're logged in. If you did not create a PIN when you got your card, try the last 4 digits of your home phone number. If you do not know your PIN, you can visit any LBPL location to reset your PIN or you can reset your pin at Forgot your PIN.  

2. How can I place a hold online?

1.  Log in and find the material you'd like to place on hold.
2.  Click on the Request It (Encore) or Request button(Classic Catalog). See Sample below.

3.  Select which Long Beach Public Library location you'd like to send the item to. Click the Submit button. See Sample below.

4.  To confirm that your hold was placed, click on My Account (upper right hand corner in Encore) or Return to Your Record (Classic Catalog). Your hold will be displayed on the Main page. See Sample below.

You can also change or cancel your holds from this same screen. For more information, please ask a Librarian for help. Please note: There is a fee of $1.00 for holds not picked up.

3. How can I see where I am in line for a hold?

  1. Log in to your account.
  2. Place a hold on the title you want, then click on My Account.
  3. Your holds will be listed on your main Account/Record page.
  4. Under status, you can see what number you are in line for that particular title. For example: 3 of 4 holds.
  5. The catalog will also show the total number of holds on a particular title before you place a hold.


4. How can I freeze and unfreeze a hold?
Sometimes, you want to freeze a hold and then unfreeze it later. For example, if you're going on vacation for a month, you can freeze all of your holds while you're gone and then unfreeze them when you return. This ensures that you won't miss your requests.

To freeze a hold:

  1. Log in to your account.
  2. From your list of holds, click the Freeze checkbox on the right, next to the item(s) you want to freeze (see sample image below).
  3. Click the Update List button at the top or bottom of your list.
  4. You'll see red text that states: The following hold(s) will be cancelled or updated, would you like to proceed? Click Yes.
  5. Your hold is now frozen.
  6. The process is the same for un-freezing holds.  Simply un-check the Freeze holds checkbox and be sure to Update List and Click Yes.


5. How can I create a list of books that I want to request later?

  1. Log in to your account.
  2. You should then see your name in the upper right hand corner as: Welcome Your Name.
  3. Do a search for the title you want to add to your list.
  4. Once you've found a title, click on the Add to Cart button, just to the right of the Request It button.
  5. Repeat for a couple more titles, if you'd like. Don't take too long because the cart will eventually time out, but you should have enough time to add your titles.
  6. Once you're ready, click on the My Cart link at the upper right, right next to your name.
  7. You'll see the books in your cart. Over towards the right hand side of the page, below the LBPL logo, you'll see My Lists: Create New List.
  8. Click Create New List (the first time you make a list).
  9. A popup window will open. Enter a name and short description for your list. Ex: Future Reads, books to request later.
  10. Click OK.
  11. You'll get a message like this: Created new list named Future Reads with 2 records.
  12. You can continue to add items to your cart and add them to the same list or create a new list.
  13. To see the list(s) you've created, click on the My Account link on the upper right of the page.
  14. Click on the My Lists button.
  15. Your list(s) will be displayed with the number of items on the list in parenthesis next to the name of the list. Click on the list to make changes or place requests in the future.

6. How can I keep a private list of the things I've checked out from the library?

  1. Log in to your account. 
  2. Click on the My Reading History button in the middle of your screen.
    My Reading History 
  3. Click on the Opt In button.
    Opt In
  4. A No Reading History Available message will display below the Opt In button. The next time you check out library material (books, DVDs, CDs, etc.), you will start building your reading history.
Please note: The default for library accounts is for the reading history to be off. You must opt in to activate your reading history. Your reading history is private and will only build from the point you opt in. You may delete specific records from your reading history by selecting the checkbox next to the item and clicking the Delete Marked Item button. If you change your mind later, you can always opt out and delete all items from your reading history.

7. What are some advanced search tips for Encore?

  1. AND: Encore defaults to an anded search, no need to add and to your search keywords.
  2. PHRASE SEARCHING: Use quotes around words to find a specific phrase. Ex: “hit me with your best shot”.
  3. QUOTES & KEYWORDS: Use quotes and additional keyword combos to get specific results. Ex: “Help Me” Johnny Cash –Nelson to find the Johnny Cash version of the song Help Me, not the version with Willie Nelson.
  4. TRUNCATION/WILDCARDS: Use truncation or wildcards with the asterisk symbol (*). Ex: A search for enviro* pol* will display results on environment politics, environmental policy, etc. A search for young wom*n will display results for young women and young woman as keywords (in any order).
  5. JUVENILE: Add the keyword juvenile to any search to limit your results to kids/teen books.
  6. SHEET MUSIC: Use the sheet music facet to limit results to sheet music, after an initial keyword search. Ex: To find all Madonna sheet music, search Madonna as a keyword, then refine using the sheet music facet by clicking on sheet music under the format facet on the left.  You can also do a keyword search: Madonna [music].
  7. PLAYAWAYS: Find digital audio books in the playaway format by adding the keyword playaway to your search. Results display as title [electronic resource].

8. When I log in, I get a warning about secure and nonsecure information. What should I do?
When you are logged into our catalog you can see that the http:// changes to https://. This tells you that it is a secure login.  Our new catalog has stronger security to protect personal data. New laws require everyone, including libraries, to be more careful with personal data. Many online shopping sites now have this mixed content prompt. Internet Explorer and some other browsers display this prompt as the default security action.  We suggest patrons browse the catalog without being logged-in, and save all items to a cart.  Then, when you want to place your holds, select your cart/list, login, and place the holds them as a group. There is a limit of 25 holds total per account.

You may also choose to change your browser settings so you will not be prompted by mixed content. You may change your browser settings by following these steps in your browser:

  1. On the top menu select Tools
  2. Select Internet Options
  3. Click on the tab named Security
  4. Click the button named Custom Level
  5. Scroll down to Miscellaneous
  6. Under Display mixed content select Enable (disable will not prompt anymore but you will not see book covers and other images, these images are not encrypted and come from a different vendor)
  7. Click OK
  8. You will receive a warning
  9. Select Yes, apply these changes
  10. Select OK on the internet options window

You may also consider using Firefox as an alternative to Internet Explorer.

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